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| More Detail | Security | Virus / Spyware / Adware Removal | There are many different types of malware, some merely annoying others highly destructive and contagious.
If you suspect a virus of any sort and you are able to, try scanning your computer. If you have valid anti-virus software, ensure you have the latest virus signatures. If not try an on-line scan or a free software package, these are available from most of the larger AV companies free of charge.I usually recommend either Vipre (http://www.sunbeltsoftware.com) or AVG (http://www.avg.com). If possible run this is safe mode (click for more details).
Unfortunately, by the time you suspect problems the damage may already have been done, the computer may be too slow or it may not run at all. In this case it may be possible to run a special AV boot disk, or you may need professional help.
Sometimes the problem can be solved, but NOT always. If the virus cannot be removed, it is usually possible to backup the data and then it is necessary to perform an OS reload and data restore. | $130.00 | $130.00 | |
| More Detail | Security | PC Protection + | Perform checks on the current status of PC protection in the areas of:
1. Anti-virus
2. Backup
Based on the current situation and discussions with customer, personalized recomendations will be made and a cost to implement agreed. Other companies may offer a fixed service for this extremely important area, but there is quite definitely no 'one size fits all' solution.
At a minimum, Microsoft Essentials will be downloaded and installed. Other AV and / or backup programs can be installed as discussed (extra charges may apply, but would never be invoices without full agreement) | $29.00 | $46.00 | $95.00 |
| More Detail | Security | Online backup setup - 1st year subscription incl. | Setup online backup account. | $75.00 | | $95.00 |
| More Detail | Security | Data backup (standard - up to 10Gbyte) | Backup data to DVDs or supplied hard drive.
I do not recommend this service, except for very specific purposes. Please consider the 'Setup Backup Routine' for much greater ongoing security. | $75.00 | $85.00 | $165.00 |
| More Detail | Security | Setup backup strategy | Analyze computer to see how much disk storage space is required.Setup ongoing backup to a USB harddrive (not included in price, and varies according to size)).
Backup will be performed daily to hard drive. If the computer is left on overnight, the backup will run at 11.00pm, or 3.00pm if turned off.
If your data is particularly important, I recommend that in addition to the local hard drive backup an online backup is also performed. This is done over the Internet and is extremely important in the case of a local disaster e.g. fire or theft. The extra cost of an online backup subscription is $50.00 / year. | $75.00 | $85.00 | $165.00 |
| More Detail | Security | Create password reset disks | The password reset disks allow you to create a new password in case you forget it. | $28.00 | $45.00 | $95.00 |
| More Detail | Security | Create OS restore disk / system image | Choose between:
1. creating a backup DVD to enable reset to factory settings in case of emergency. This is more applicable to older computers. No data will be backed up.
2. create a full system image of current computer to enable restore in case of emergency. Data should be backed up separately. | $28.00 | | $95.00 |
| More Detail | Miscellaneous | Technology consultation or ad-hoc work | Consultation or ad-hoc work. | | $75.00 | $95.00 |
| More Detail | Miscellaneous | Diagnostic (excluding repair) | Troubleshoot hardware or software problem and provide diagnosis and estimate. | $40.00 | | $95.00 |
| More Detail | Performance | PC TuneUp + | Install industry leading optimization troutines (included in the service price), perform an initial tune-up and schedule ongoing performance optimization. | $70.00 | $85.00 | $135.00 |
